Service Delivery Policy

1. Delivery method

Delivery is electronic: GO balance, Academy Pro, Review, Live, Video, and other unlocks are applied automatically to your registered account after payment confirmation.

You must log in with the same account used at checkout to access purchased items.

2. Delivery time

Standard delivery: immediate (within minutes) after successful CommercePay, Apple, or Google payment confirmation.

If delivery is delayed due to payment review, store processing, bank processing, or system maintenance, access is granted as soon as payment is confirmed. Contact mail@evogo.ai if items are missing after 24 hours.

3. What is delivered

GO balance: added to your Academy wallet.

Academy Pro: Pro status and included benefits activated for the purchased period.

Review (复盘), Live, and Video: digital access, credits, or lesson unlocks enabled per product description.

Free Academy features, including Arena and Quick practice where available, are available according to account status and do not require separate shipping.

4. Service availability

The game service requires internet access and a compatible web browser. We may perform maintenance with reasonable notice where possible.

5. Failed delivery

If payment succeeded but digital goods were not credited, contact mail@evogo.ai with payment proof. We will investigate and manually credit or refund as appropriate.