Return & Refund Policy

1. Digital products

Academy Pro, GO balance, Review (复盘) access or credits, Live access, Video access, and other Academy purchases are digital services delivered to your account upon successful payment.

Once virtual currency or time-limited access has been credited or consumed, it cannot be “returned” in the physical sense.

2. Refund eligibility

Duplicate or erroneous charges caused by a technical fault on our side: full refund upon verification.

Academy Pro subscription: refund request within 7 days of purchase if Pro benefits have not been materially used (at our reasonable discretion).

GO balance: refundable within 48 hours of purchase only if no GO from that purchase has been spent.

Review, Live, or Video access: non-refundable once the access has started, the content has been viewed, or the review credit has been consumed, except where required by law.

Chargebacks without contacting support first may result in account suspension pending investigation.

3. Refund method

Approved web refunds will be returned to the original payment method supported by CommercePay where possible. App refunds may be handled by Apple or Google according to their store policies.

We cannot refund to a different payment method or as cash unless required by law.

Processing time: typically 5–14 business days after approval, depending on your bank or payment provider.

4. How to request a refund

Email mail@evogo.ai with your username, transaction date, amount, and reason. Include any receipt or payment reference from your bank or gateway.

We will respond within 5 business days. Fraudulent refund claims may be rejected and reported.

5. Consumer rights

Nothing in this policy limits mandatory rights under applicable consumer protection laws in your jurisdiction.